VIRTUAL RECEPTIONIST SERVICES

Just like we are in your office.

Service features

Our Virtual Receptionists answer calls just like your personal employee, adding information into your CRM, transferring calls, signing them up for a service or just taking a message – you can count on us!

It’s critical that you satisfy customers’ needs every time they call. But having a live voice available 24/7 is challenging and operationally inefficient. With custom scripts and protocols, we meet your call answering needs and act as an extension of your brand.

Our outsourcing service continues round the clock depending on the client’s requirement. You chose business hours, after business hours or 24/7.

With your expert advice and personal preferences in mind, your account manager will ensure all calls are answered and escalated appropriately. Daily reporting and regular check-ins keep you up-to-date on account settings and provide the flexibility to make changes as necessary.

Interested in our full business solutions?

Our virtual receptionist services include:

  • CUSTOM CALL-HANDLING

    You can select when we answer, who we transfer, which calls go to voicemail, what information we collect, and more.

  • 100% LIVE ANSWERING

    Your English speaking callers can always speak with a professional customer experience expert, making them feel special.

  • REAL-TIME UPDATES (instant call answering updates)

    All your messages and voicemails can be delivered via notifications, text and/or email in real-time, or added to your CRM of choice.

  • Prepare and send faxes
  • Answer phones and route calls to appropriate persons
  • Manage, sort, and dispense incoming mail and faxes
  • Prepare outgoing mail, faxes and packages
  • Deal with customer complaints or issues
  • Responsible for incoming and outgoing mail and phone calls
  • Report any updates or pertinent issues that need addressing to the office manage.
RECEPTIONIST