Our Virtual Receptionists answer calls just like your personal employee, adding information into your CRM, transferring calls, signing them up for a service or just taking a message – you can count on us!
It’s critical that you satisfy customers’ needs every time they call. But having a live voice available 24/7 is challenging and operationally inefficient. With custom scripts and protocols, we meet your call answering needs and act as an extension of your brand.
Our outsourcing service continues round the clock depending on the client’s requirement. You chose business hours, after business hours or 24/7.
With your expert advice and personal preferences in mind, your account manager will ensure all calls are answered and escalated appropriately. Daily reporting and regular check-ins keep you up-to-date on account settings and provide the flexibility to make changes as necessary.